My site is suspended. What do i do?
1) Please ensure that your account balance is paid in full. If it is not, your services will be suspended approximately 10 days after the due date of the most recent invoice. Once any outstanding balance has been paid, service should be restored within an hour.
2) Please make sure you have not received any notifications from our billing or technical department.
If neither of these cover your situation, please open a Ticket with our Billing Department and provide us with the following information:
1) The name, email, phone, home/office address used when signing up for this account for verification purposes.
2) Current Domain name and username for this account. ( this information can be located in your welcome email.)
Our team will then attempt to resolve the situation as soon as possible.
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